Unitag Operations department preform to our airlines wide range of services.

For easy reference we divided the operations procedurs according time chapters as follows:

General / preflight procedures

 Representation of the airlines against Airport authorities, Civil Aviation Authority,
Airport management, Governmental entities and offices.
 Taking care of traffic rights
 Taking care / maintain airline's slots as well as ask for yearly / period slots
 Own / dedicated staff to manage / escort / in charge of flight built at 3 warehouses
(Swissport, Maman & Overseas Commerce)
 Responsibility of warehousing as well as dealing with GCR, DIP cargo, AVI, PER, PIL,
HUM Co-mail, and all other special cargo
 Ramp car
 Import / export documentation handling
 Cargo acceptance according airlines regulations
 Maintaining "ready for carriage" procedures
 Weight / volume check
 DGR acceptance + check
 Exclusive / dedicated operation center
 IT software + communication as well as data capture according airlines requirements
 Designated area for airline equipment (ULD, nets, straps and so on)
 Matching local security demands versus airlines regulations (screening, physical
examinations, pressure chambers etc.) both to cargo and mail


Flight Procedures
 Keep turn around schedule according airline slots / demands
 Dedicated staff to meet aircraft upon arrival to its parking position, taking care that
all equipment is ready (stairs, etc.)
 Escort crew to launch, arranging hotel accommodation when needed, escorting crew
through inbound / outbound local passengers' procedures as well as transfer to any
point
 Supply CPU upon request
 Taking care for presence of all loading / unloading equipment such as high loaders,
converns, steps, etc.)
 Exclusive guard to secure aircraft doors, holds and surroundings during unloading /
loading
 Taking care for the aircraft push back / tow bar on time
 Taking care of flight documents such as meteorological reports, flight plan, load
sheet, notoc and so on, to be held to crew on time

 Taking care of fueling upon request
 Sealing aircraft when crew requested
 Provide technical support using local companies' experts with this service.


Post Flight Procedures
 Keep airlines manuals and send operational reports under regular basis
 Maintain ULD / Straps stock & ULD inventory under weekly basis
 Sending reports such as FFM, UCM, CPM etc.
 Custom clearance and forwarding procedures for airline shipments
 Send airway bill copies of each flight for revenue purposes
 Handling import documentation and notifying consignee upon shipment arrivals
 Collect charges of shipment under CC basis
 Transferring mail from aircraft to post office warehouse / distribution centers
 Handle ULD lost & found as well as damage check